Terms and Conditions
How do I amend my order once I have gone through the checkout process?
Contact us by email immediately and we will do our best to amend the order you have placed with us.
How do I cancel my order?
If you contact us after the order has been processed then the order can still be cancelled but you will incur a 20% restocking fee and shipping costs.
What happens when a product in my order is out of stock?
In the unlikely event that a product is unavailable after order, we will contact you immediately. You will receive a prompt refund and, on your request, be informed when the product is back in stock.
What do I do if a product in my order is faulty or damaged?
Contact us. We accept faulty or damaged goods for a period of 30 days from the date of delivery. Once we have verified the damage or defect we will process a fast refund or replacement.
I have received an incorrect product in my order, what do I do?
Contact us and we will process an exchange or refund. There is no need to request/file for a Return Merchandise Authorization.
What is the warranty policy for products on WoodWorkUSA.com?
The warranties for products come directly from the manufacturer and not us. If you would like information on the warranty for a particular product we request that you contact us by email.
Are the products on WoodWorkUSA.com sites authentic?
All products that we sell are genuine and authentic. WoodWorkUSA.com carries out comprehensive checks with suppliers and will always maintain upmost quality and integrity when it comes to products on sale. We are proud to only work with manufacturers/suppliers that are able to provide an excellent customer service and have proven track record of such actions.
Will you provide additional discount if I buy products in bulk?
WoodWorkUSA.com already offers substantial discounts on products. Some manufacturers require that their products are not sold below recommended and we honor their policies. Our price is unbeatable when compared to other marketplaces. Due to such low prices we are unable to offer further discount.
How can I get the SKU/Product Code for a product?
Go to the product page and click on ‘Additional Information’ next to the ‘Product Description’. This will give you the SKU and Product Code.
What are the payment options?
We accept all major Credit Cards. Customers can also use their PayPal and Amazon accounts to make payments.
When will I be charged?
You will be charged when the checkout process is complete.
How do I leave product review?
Product review must be left in the Product review section and not in the feedback section.
How do I leave customer service feedback?
Customer service feedback must be left in the feedback section and not in the Product review area.
WoodWorkUSA.com Company takes feedback very seriously and there are a lot of written and unwritten rules regarding the use of feedback. In most cases four star feedbacks are good but not acceptable by WoodWorkUSA.com standards. We work very hard going above and beyond to receive nothing less than 5-STAR RATING!
POSITIVE FEEDBACK IS PREFERRED - This may sound axiomatic, but we prefer to get positive feedback to not getting any feedback. Most of our customers certainly prefer positive to negative or neutral and prefer to get positive feedback for EVERY transaction. So, if you buy 10 different items in 10 different lots, we would like to get 10 positive feedbacks out of the deal.
FEEDBACK IS OPTIONAL - you DON'T HAVE to leave feedback. This is especially true if you are tempted to leave a neutral, a negative, or a positive that isn't really a positive. As your mama told you, "if you can't say anything nice, don't say anything at all." Just walk away.
ONLY LEAVE NEGATIVE FEEDBACK AS AN ABSOLUTE LAST RESORT - The best reason to leave a negative is if you honestly believe that we did not do our job. Otherwise, ask yourself: "Did I give the other party a chance to make things right?" "Was I at least partly to blame for the problem?" “Was I truly fair?” And remember: FEEDBACK IS OPTIONAL. When in doubt, leave it out.
WAIT 24 HOURS BEFORE LEAVING A NEG OR NEUTRAL - Cool off for a little bit and ask yourself: “Is this really that bad?” If you still feel livid after a day, then consider dropping the neg.
FEEDBACK THE SELLER, NOT THE PRODUCT - Say you buy a movie, and the plot is thin with weak characters. DON'T FAULT THE SELLER. They didn't make the movie.
United States Shipping and Delivery Times
US orders are all shipped directly from USA (twelve different warehouse distribution centers are used and more to come). All orders are typically ship via FedEx Ground, UPS Ground, USPS, OnTrac services unless otherwise specified. Delivery times vary, but usually are between 1-6 business days depending on distance from the warehouse.
We process all orders on a daily basis (excluding weekends and holidays). However, in some cases the tracking numbers will be manually uploaded within 24-48 hours afterwards and you may or may not get an additional email from the Amazon system or WoodWorkUSA.com. Please, be patient and wait another day before contacting Amazon or WoodWorkUSA.com.
Most of our orders ship within 2-3 business days (excluding weekends and holidays).
Once the order has shipped, sometimes the tracking information will be manually uploaded within 24-48 hours so you will always have a status of your order. However, some delays possible. Please, be patient and wait another day before contacting Amazon or WoodWorkUSA.com.
If you have any additional questions, please don’t hesitate to contact us by email or phone at 347-899-4277
In some cases, we may need a signature at time of delivery. If you are unavailable to sign and receive shipment after 3 attempts and the shipping carrier returns the order, you will be responsible for all restocking fees and shipping charges on products that are returned to our warehouse.
Inclement Weather Advisory
Deliveries may occasionally be delayed due to inclement weather (snow storms, etc.), including natural disasters. Please check directly with the delivery carrier for your order if your package has been delayed. WoodWorkUSA.com company is not responsible for unexpected delays caused by inclement weather or delivery carrier service interruptions, and we will not issue refunds (full or partial) should these circumstances arise.
Alaska, Hawaii & International Shipping
Shipping charges on orders delivered outside the 48 contiguous United States and Canada are calculated on a case-by-case basis. Please, ask before ordering because some items we don’t ship internationally with all the respect to manufacturer policies.
We can ship all of our items by expedited service including overnight, 2nd day, and 3rd day. Real-time expedited shipping quotes are available either during the checkout process or calculated on a case-by-case basis.
Returns Policy Overview
You may return most new, unused items within 30 days of delivery for a refund. However, the item should be in the condition it was received, unused, and in the original box and/or packaging. We'll also pay the return shipping costs if the return is a result of our error. Just email to us and we will guide you through the process.
If the item is being returned for reasons falling under ‘Buyer’s Remorse’, outbound shipping which may have been free originally, we will charge a 20% restocking/cancellation fee for such cases. Buyer’s remorse covers, but is not limited to:
• Accidental orders
• Cancellation after ship out
• Items no longer needed/wanted. Found a better price
We will not accept any returns unless we have issued a RMA# (Return Merchandise Authorization #) for the item to be returned. RMAs must be used within 7 days of issuance after which they become invalid. Used/opened items are not eligible for return to us. If we receive a used item, we will request you to pay us to have the item shipped back to you, or discard it. They are however covered under their respective manufacturer warranties and our support team will gladly help you get in touch with the required manufacturer.
If you are unhappy with your product, simply e-mail or call us at 347-899-4277 to obtain a Return Authorization. All requests for returns must be made within 30 days of the time of invoicing. We do not accept returns on custom orders, such as drawer boxes.
All damages must be reported immediately. LTL deliveries must have the damage noted on the delivery receipt.
All shortages must be reported immediately. LTL deliveries must have shortages noted on the delivery receipt.
If a shipment is refused, we reserve the right to charge the customer:
1) a restocking/returning fee of 20% of the total order,
2) outbound freight charges, and
3) return freight charges.
When applicable, 20% restocking fee of the total order shall be applied. Shipping charges are NOT refundable. Customer is responsible for shipping all or/and any products back.
Please, make sure the item(s) are in its original manufacturers' packaged condition. We also highly recommend shipping it back insured. Once item(s) are shipped back, TRACKING information MUST BE provided/emailed to WoodWorkUSA.com in order for us to follow up with the manufacturer. As soon as all item(s) are returned, and confirmed in good shape, your refund will be processed according to the return policy. All items must arrive back to us within 30 days of receiving them. No returns will be accepted after 30 days (No Exceptions).
*Note: Open item(s) WILL NOT be refunded or credited.
Product must be returned to the warehouse they were originally shipped from. This information will be provided at the time of your RMA# approved. Do not return products without the authorization, you will not receive any refund or credit.
*PRODUCT WILL NOT BE CREDITED IF RECEIVED BROKEN, OR IN UNSEALABLE CONDITION*
Product must be in its original unopened packaging. If product is received damage,
you WILL NOT receive credit.
Please ensure that you retain your tracking number for your shipment to prove delivery in the case that your paperwork is lost. This will be the only way to ensure you did return your items.
Cancellation of Orders
Please note that we cannot guarantee the cancellation of your order. When a customer wishes to cancel an order they are required to contact us immediately. This is to ensure that we can forward your request immediately to our shipping facility for cancellation of your order before it is processed. If the customer contacts us before the order has been processed, then the order can be cancelled and the customer may not incur any charges. However we would like you to be aware that if the item has already left our warehouse and has been handed over to the carrier for shipping we would not be able to process your request for cancellation. The customer will then be charged a 20% cancellation fee. This is to cover expenses incurred in packaging and shipping the item to the customer and inspecting the item when it returns. The return shipping cost has to be paid by the customer.
An item is considered damaged when it has dents, scratches, water spots, or evidence of mishandling or impact. Customers are requested to contact us immediately about the damage to their item. To help us help you resolve the issue quickly, please, if possible, send us digital pictures of the item and the packaging (even if it’s from a camera phone) and explain the problem in an email to our customer support team. This will help us take the matter up with the shipping department and solve the problem faster.
Please DO NOT file a return authorization request but simply email us with details about the problem so we can take the matter up with the shipping department. In most cases, the shipping department may not require product(s) to be returned but picture(s) of damages MUST BE provided.
If you have received a defective item and need to have it replaced, please DO NOT file a return authorization request but simply email us with details about the problem so we can take the matter up with the shipping department. In most cases, the shipping department may not require product(s) to be returned but picture(s) of damages MUST BE provided. Also, it is absolutely critical that the RETURN TRACKING information emailed to us immediately after an item is shipped back.
Our customers are extremely important to us and we strive to assist them in all possible ways, but we are unable to process an exchange for a different item. If you would like to receive an item other than the one you are returning, please request a refund and place a new order for the item you desire. We assure you that your new order will get fulfilled quickly and efficiently.
Different items have different warranty policies. All warranties, if any, are provided by the manufacturer directly and not by us. If you have any doubts about the warranty of an item, we suggest you contact the manufacturer before purchasing the item. If you have an item that is eligible under a warranty issued by the manufacturer, you should exercise your rights under that warranty rather than going through our General Returns Policy. However, we would happy to facilitate on your behalf and recommend course of action.
Items that are Not Returnable
There are some items that are not viable returns for us as the manufacturers refuse to take them back. WoodWorkUSA.com does not accept returns of the following items:
• Any item requiring activation
• Downloadable software products
• Custom built/ordered products
• Activated GPS Tracking devices
• Counter-surveillance detectors
• Items. (we can send replacement parts for damaged items)
Calculating Your Refund
Partial refunds/Restocking Fees:
• Any non-media item in original condition that is returned more than 7 days after delivery: 80% of item's price (provided we approve the return).
• Any software that has been opened (taken out of its plastic wrap): up to 50% of item's price (provided we approve the return).
• Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: will NOT be refunded or credited.
*If you return an item using the return label provided and the return is not a result of our error, the cost of return shipping will be deducted from your refund.
Receiving a Refund
When an item is returned, please allow us up to 7 business days to verify your return and process your refund.
In case we determine that a refund can be issued without requiring a return, you will be notified by a Customer Service Associate about the same.
Large Items Shipped by Specialty Carriers
We are happy to accept returns for large items that are shipped via our specialty shippers. These items do require a special type of return and cannot be returned with a pre-paid return mailing label like standard shipments. If you need to return items shipped via a specialty shipper, kindly send us an email and request the RMA#. We will follow up with instructions for returning the item.
Note: Returns that are not the result of our error will be subject to a return shipping fee which will be deducted from the refund. The original shipping which may have been free originally, will also be deducted.
Using our Return Mailing Label
Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label. If you are returning an item as a result of our error (you received an incorrect or defective item, etc.), we'll provide you with a return shipping label which will be pre-paid for. In case you are returning an item and your return is not the result of our error and you would like us to provide you with a shipping label, the cost of the return shipping will be deducted from your refund. The amount deducted will be equivalent to our standard shipping cost for that item.
Thank you for visiting WoodWorkUSA.com! If you have any queries or need assistance with anything, please contact us by email or phone at 347-899-4277 and we will get back to you as early as possible.